RCI suggested Service Scheduling script...

 

- (On answer) Hi, I see you're holding for Service, is that correct? (confirm target dept: Collision, Parts, Rental, Service)

- My name is <BDR> in Service Scheduling (not an advisor)

- Do you have a vehicle here or are you calling for an appt? (existing RO or new case)

- What year is the vehicle?

- What model? (Silverado, Equinox, etc)

- How do you spell the last name?

- And your first name is?

- Is the phone # ending in (read last 4 #s) the best number?

 

(If veh here) What Advisor are you working with?

- The Advisor(s) is assisting a customer so I'll have them call back. Is this a good callback #?

- Thank you, I will ask them to call you as soon as they are free.

- (send hot lead dispo)